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General (non-custom) orders - If you are not fully happy with your purchase, or if your order has been damaged during transit, please email helen@makerandwriter.com within 14 days of receiving your goods.  Any returned goods must still be in the original (new and unused) condition and also include your unique returns code (we'll provide you with a returns code when you contact us).  The cost of return postage will be borne by the customer, unless the goods are faulty.

Custom-made orders - No refunds or exchanges can be given on personalised items made to your specification (custom-made orders), unless there is a defect (faulty goods).

Shipping method: All orders within the UK are shipped via the Royal Mail First Class service; the estimated delivery time is 1-3 working days.

Cost: A flat fee of £1.65 (within the U.K); prices differ for international deliveries and will be applied at the checkout.

Packaging: Each print will be packaged in an individual clear protective sleeve and will be enclosed in a hard back envelope, to ensure a safe delivery.

Shipments outside of the U.K: All international orders (shipped outside of the U.K) are sent via the Royal Mail Standard Shipping method; please allow up to 10 working days for your order to reach you.  International delivery costs (for deliveries outside of the U.K.) do not include any local taxes or duties.  Any duties or taxes applied by customs locally, are the responsibility of the recipient.